Have you ever phoned your company? Phoned as in followed the procedure that your customers or potential customers must follow.Phoned the toll free line and sat in a queue while the voice activated system offers you 20 different alternatives before you get to the right option. Then wait for an agent to answer. I’ve timed […]
Some points as to why a business should use an AI chatbot: 1) To answer customer queries2) To advise customers on products and services3) To explain complex issues/products to customers4) To give support to customers on products and services5) To save management time in answering email queries6) To save staff time in answering telephones and […]
Traditional websites consisted of lots of pages. Each page had some information on it, and the user was driven by menus to find that information. If the website was advertising a product or service, the user had to try to navigate the menus to find information they needed. Over time websites evolved to data-driven sites. […]
I saw two posts on X, formerly Twitter by @mr_james_c that succinctly identifies the customer support problem. The first post was “Dear companies, it’s no good assuming you can switch over to AI customer assistants if your human customer assistance process is terrible. You’ll just be automating the terribleness.” This resonated because in the early […]
AI chatbots have revolutionized the customer care environment by offering efficient, scalable, and personalized support solutions. Their integration into customer service strategies has enabled businesses to enhance customer experience, reduce operational costs, and improve response times. Here’s an overview of how AI chatbots are beneficial in a customer care environment: 1. 24/7 Availability AI chatbots […]