We have been following this principle for years: Do the right job right. There’s no point in doing a job.There’s no point in doing the job right if it’s the wrong job.There’s no point in doing the right job, unless you are doing the right job right. Let’s give a simple example. The job is […]
Do you remember the GIGO principle? Garbage in, garbage out? Poor quality data input results in poor quality output.In the AI space this is even more important. When we create a company chatbot with personalised data we ensure that the knowledge used is accurate. We’ve all seen or heard that ChatGPT, Gemini etc “hallucinates”. It’s […]
Yes, over 100 million people registered with ChatGPT within a couple of months and many use it regularly. However, many people do not want to use a chatbot on a company website. When I’ve needed it I do use it. On the other hand the static chatbots are worse than useless. Some companies have live […]
We have all been through this:Press 1 for sales. Press 2 for billing, press 3 for support. 3Press 1 to go to previous menu, press 2 for corporate support, press 3 for individual support. 3Press 1 to go back to previous menu. Press 2 and enter your ID number and press # 2Sorry ID not […]
Whether it’s a small call centre or an international one with hundreds of seats there are huge costs? Thousands if not hundreds of thousands per month? Just one employee has salary costs, facilities – desk/PC plus coffee 😀, telephone/VOIP lines, leave requirements, HR issues, training and so on. Our AI chatbots can handle 95% of […]
Have you ever phoned your company? Phoned as in followed the procedure that your customers or potential customers must follow.Phoned the toll free line and sat in a queue while the voice activated system offers you 20 different alternatives before you get to the right option. Then wait for an agent to answer. I’ve timed […]
The Power of Conversational AI for Non-Tech SMEs Feeling overwhelmed by the tech jargon surrounding AI? Don’t stress we are here to help! We specialize in building user-friendly Conversational AI solutions specifically designed for non-AI-savvy Small & Medium sized businesses like yours. Imagine:24/7 Automated Customer Support answering basic inquiries and freeing up your staff for more […]
At mybot.business, we use IT and technology to assist our clients. All companies have their own intellectual capital – that’s what differentiates them from their competitors. They also have knowledge of their industry, their products and services. Yes, they use marketing to inform their customers of their offerings, but they often fail to explain their […]
An article that gives the benefits of having a 24 hours customer care centre and to use AI chatbots to manage it.
Are your customers happy with the support and service they get?