Traditional websites consisted of lots of pages. Each page had some information on it, and the user was driven by menus to find that information. If the website was advertising a product or service, the user had to try to navigate the menus to find information they needed. Over time websites evolved to data-driven sites. […]
I saw two posts on X, formerly Twitter by @mr_james_c that succinctly identifies the customer support problem. The first post was “Dear companies, it’s no good assuming you can switch over to AI customer assistants if your human customer assistance process is terrible. You’ll just be automating the terribleness.” This resonated because in the early […]
AI chatbots have revolutionized the customer care environment by offering efficient, scalable, and personalized support solutions. Their integration into customer service strategies has enabled businesses to enhance customer experience, reduce operational costs, and improve response times. Here’s an overview of how AI chatbots are beneficial in a customer care environment: 1. 24/7 Availability AI chatbots […]