We have been following this principle for years: Do the right job right. There’s no point in doing a job.There’s no point in doing the job right if it’s the wrong job.There’s no point in doing the right job, unless you are doing the right job right. Let’s give a simple example. The job is […]
Do you remember the GIGO principle? Garbage in, garbage out? Poor quality data input results in poor quality output.In the AI space this is even more important. When we create a company chatbot with personalised data we ensure that the knowledge used is accurate. We’ve all seen or heard that ChatGPT, Gemini etc “hallucinates”. It’s […]
At mybot.business we build chatbots that are trained with your company’s information. It’s based on ChatGPT LLM, ie once the chatbot is trained you can speak normal English to the chatbot and it will give the answer. The ability to ask question using any phrasing and getting the right answer has always been exciting. We’ve […]
Some points as to why a business should use an AI chatbot: 1) To answer customer queries2) To advise customers on products and services3) To explain complex issues/products to customers4) To give support to customers on products and services5) To save management time in answering email queries6) To save staff time in answering telephones and […]
I saw two posts on X, formerly Twitter by @mr_james_c that succinctly identifies the customer support problem. The first post was “Dear companies, it’s no good assuming you can switch over to AI customer assistants if your human customer assistance process is terrible. You’ll just be automating the terribleness.” This resonated because in the early […]
AI chatbots have revolutionized the customer care environment by offering efficient, scalable, and personalized support solutions. Their integration into customer service strategies has enabled businesses to enhance customer experience, reduce operational costs, and improve response times. Here’s an overview of how AI chatbots are beneficial in a customer care environment: 1. 24/7 Availability AI chatbots […]
We have been quite amazed at how useful an AI chatbot can be in areas where we never expected. Improved Keyword Analysis and SEO The point of an AI chatbot is to allow visitors/users to ask questions in English (or many other languages) using their own phrasing. So, instead of typing a key word into […]