We have been following this principle for years: Do the right job right. There’s no point in doing a job.There’s no point in doing the job right if it’s the wrong job.There’s no point in doing the right job, unless you are doing the right job right. Let’s give a simple example. The job is […]
Do you remember the GIGO principle? Garbage in, garbage out? Poor quality data input results in poor quality output.In the AI space this is even more important. When we create a company chatbot with personalised data we ensure that the knowledge used is accurate. We’ve all seen or heard that ChatGPT, Gemini etc “hallucinates”. It’s […]
Yes, over 100 million people registered with ChatGPT within a couple of months and many use it regularly. However, many people do not want to use a chatbot on a company website. When I’ve needed it I do use it. On the other hand the static chatbots are worse than useless. Some companies have live […]
We have all been through this:Press 1 for sales. Press 2 for billing, press 3 for support. 3Press 1 to go to previous menu, press 2 for corporate support, press 3 for individual support. 3Press 1 to go back to previous menu. Press 2 and enter your ID number and press # 2Sorry ID not […]
Whether it’s a small call centre or an international one with hundreds of seats there are huge costs? Thousands if not hundreds of thousands per month? Just one employee has salary costs, facilities – desk/PC plus coffee 😀, telephone/VOIP lines, leave requirements, HR issues, training and so on. Our AI chatbots can handle 95% of […]