Do the Right Job Right

We have been following this principle for years: Do the right job right. There’s no point in doing a job.There’s no point in doing the job right if it’s the wrong job.There’s no point in doing the right job, unless you are doing the right job right. Let’s give a simple example. The job is […]

Why are people loathe to use chatbots?

Yes, over 100 million people registered with ChatGPT within a couple of months and many use it regularly. However, many people do not want to use a chatbot on a company website. When I’ve needed it I do use it. On the other hand the static chatbots are worse than useless. Some companies have live […]

How much does your call/support centre cost you?

Whether it’s a small call centre or an international one with hundreds of seats there are huge costs? Thousands if not hundreds of thousands per month? Just one employee has salary costs, facilities – desk/PC plus coffee 😀, telephone/VOIP lines, leave requirements, HR issues, training and so on. Our AI chatbots can handle 95% of […]

Feeling overwhelmed by the tech jargon?

The Power of Conversational AI for Non-Tech SMEs Feeling overwhelmed by the tech jargon surrounding AI? Don’t stress we are here to help! We specialize in building user-friendly Conversational AI solutions specifically designed for non-AI-savvy Small & Medium sized businesses like yours. Imagine:24/7 Automated Customer Support answering basic inquiries and freeing up your staff for more […]

Do You Have a 24 hour Customer Care Centre?

An article that gives the benefits of having a 24 hours customer care centre and to use AI chatbots to manage it.

IS YOUR CUSTOMER SUPPORT CENTRE EFFECTIVE?

Are your customers happy with the support and service they get?

People Like Talking

People like explaining their issues. Have you ever had to fill in a complicated form either on paper or a website. The questions asked don’t always make sense in your context. I find myself talk to the form “Why ask the same question for the 12th time?” “Yes I own a house” “Yes, I own […]

Turning an AI chatbot into an Expert System

At mybot.business we build chatbots that are trained with your company’s information. It’s based on ChatGPT LLM, ie once the chatbot is trained you can speak normal English to the chatbot and it will give the answer. The ability to ask question using any phrasing and getting the right answer has always been exciting. We’ve […]

Reasons why a business can benefit from using an AI chatbot

Some points as to why a business should use an AI chatbot: 1) To answer customer queries2) To advise customers on products and services3) To explain complex issues/products to customers4) To give support to customers on products and services5) To save management time in answering email queries6) To save staff time in answering telephones and […]

AI is Going to Change the Face of Websites

Traditional websites consisted of lots of pages. Each page had some information on it, and the user was driven by menus to find that information. If the website was advertising a product or service, the user had to try to navigate the menus to find information they needed. Over time websites evolved to data-driven sites. […]